Support

Looking for help? Most questions are answered below. For anything else, email support@elderoak.app.

Contact us

Email support@elderoak.appwith your question or feedback. We typically reply within one business day. If you're reporting a time-sensitive issue with a medication or appointment in the app, please include your account email and the cared-for person's first name (no full medical info needed for a first reply).

Getting started

Download Elderoak

The mobile app is the heart of Elderoak. Get it for iPhone or Get it on Google Play. The web dashboard at elderoak.app is for desktop coordination by family caregivers.

Create your family group

Open the app, tap Sign Up, and walk through the short onboarding. You'll create a family group and add the first person you're caring for. From there you can invite siblings, your spouse, or paid aides — they'll receive an email link to join.

Sign in on the web

Use the same email and password you set up on the iOS app, or request a one-time sign-in link from elderoak.app/sign-in.

Subscriptions + billing

What's included in Pro?

Care for multiple people in one family group, invite an unlimited number of family members and aides, unlock the documents vault, and remove free-tier limits. Pro is $9.99/month or $79.99/year with a 30-day free trial. Family Sharing is enabled — your subscription works for everyone in your Apple Family.

How do I upgrade to Pro?

Open Elderoak on your iPhone, tap Settings → Upgrade. The purchase is handled by Apple (or Google on Android). We do not sell subscriptions on this website — Apple and Google handle all billing for security and refund-handling reasons.

How do I cancel?

On iPhone: open the iOS Settings app → tap your name at the top → Subscriptions → Elderoak Pro → Cancel. Your Pro features stay active until the end of the current billing period.

On Android: open the Google Play Store app → tap your profile → Payments & subscriptions→ Subscriptions → Elderoak Pro → Cancel subscription.

How do I get a refund?

Apple and Google handle refunds, not us. On iPhone: visit reportaproblem.apple.com. On Android: visit Google Play Order History. If they decline and you believe the situation is unusual, email support@elderoak.appand we'll do what we can.

Your account

Forgot your password

Visit elderoak.app/reset and enter your email. We'll send a link to set a new one.

Change your email

From the iOS app, Settings → Account → Change email. We'll send a confirmation link to the new address before switching.

Leave a family group

From the iOS app, Settings → Family → Leave family. Your access is removed immediately; the family's data stays for the other members.

Delete your account

Visit elderoak.app/account-deletion for the full account-deletion process. We delete your account and all family-group data within 30 days.

Notifications

I'm not getting medication reminders

Open Elderoak → Settings → Notifications and confirm Medication reminders is on. Then check iOS Settings → Notifications → Elderoak and make sure Allow Notifications is enabled. Quiet Hours in iOS Focus mode can also delay notifications — Elderoak respects iOS Focus, so a Do Not Disturb schedule will mute reminders.

Critical reminders should have a backup

Push notifications are convenient but not 100% reliable — phones get put on silent, batteries die, networks drop. For time-critical medications, we recommend pairing Elderoak with a physical pillbox or a separate alarm clock as a fallback. Elderoak is a coordination tool, not a medical device.

Privacy + data

For details on what we collect, how we use it, and your rights, see our Privacy Policy and Terms of Service.

Short version: we don't sell data, we don't run third-party tracking, and your family group's information is visible only to members of that group. Health-related data (medications, vitals, observations, documents) lives on Supabase's US infrastructure with row-level security policies enforcing the family-group boundary.

Emergency disclaimer

Elderoak is not a 911 replacement.

The in-app SOS button assists in summoning help — it does not replace a direct call to 911 in a true emergency. If you or someone you're caring for is having a medical emergency, dial 911 (or your local equivalent) directly.

Couldn't find what you needed? Email support@elderoak.app.