Acceptance
By creating an Elderoak account or using the Elderoak iOS app or website, you agree to these terms. If you do not agree, do not use the service.
1. What Elderoak is — and is not
Elderoak is a coordination tool for families managing care for an older adult. It helps families share medication schedules, appointment calendars, aide shifts, and emergency contacts.
Elderoak is not a medical device, medical advice, or emergency service. Information stored in the app is provided by you and your family. Decisions about medication, treatment, or emergency response remain your responsibility — and, where applicable, your healthcare provider's. The SOS button is a convenience that assists in summoning help; it is not a substitute for calling 911 directly.
2. Eligibility
You must be at least 18 years old to create an account. The family caregiver creating a group is responsible for ensuring that anyone they invite (including the cared-for person) consents to having their information stored in the group.
3. Your account
- You are responsible for maintaining the confidentiality of your sign-in credentials.
- You are responsible for all activity that occurs under your account, including any actions taken by family members you've invited.
- Notify us at support@elderoak.app immediately if you suspect unauthorized access.
4. Subscriptions + billing
Elderoak Pro is sold exclusively through the Apple App Store and (when available) Google Play. Apple and Google handle all billing, including taxes, refunds, and subscription renewals. We do not process payments directly and have no access to your payment information.
Subscriptions auto-renew until you cancel. To cancel: iOS Settings → Apple ID → Subscriptions, or Google Play subscription manager. Cancellation takes effect at the end of the current billing period; no partial refunds.
Refunds are issued at Apple's or Google's discretion through their respective refund flows (reportaproblem.apple.com on iOS). We cannot process refunds directly because we never received your payment.
5. Acceptable use
You agree not to:
- Use Elderoak to store information about anyone who has not consented (or whose legal guardian has not consented).
- Attempt to access another family group's data, or attempt to bypass row-level security or authentication.
- Reverse engineer, scrape, or systematically extract data from the service for purposes other than your own family care coordination.
- Upload malicious code, infringing content, or content that violates applicable law.
- Use the SOS / emergency features as a prank, or in non-emergency situations that might delay legitimate emergency response.
6. Health information accuracy
Information you store in Elderoak is only as accurate as what you enter. Always confirm medication doses, scheduling, and instructions with the prescribing clinician — Elderoak may misread a prescription label, miss an instruction, or carry over an outdated entry.
7. Family group + role responsibilities
The family caregiver who creates a group is the group's administrator and may invite or remove members. When the cared-for person is also a user of the app, they retain access to their own data and can leave the group. Aides invited to a group have access only to assignments relevant to their shifts.
8. User-uploaded content
You retain ownership of content you upload (documents, voice notes, photos). You grant Elderoak a non-exclusive, limited license to store and display that content within your family group, solely to provide the service. We do not use your uploaded content to train models or for any purpose outside your family group.
9. Service availability
We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance, deploy updates, or experience outages. Critical reminders should have a fallback (e.g. an alarm clock, a pillbox); do not rely solely on Elderoak push notifications for time-critical medication schedules.
10. Termination
You may stop using Elderoak at any time. We may suspend or terminate accounts that violate these terms or that pose a security risk to other users. On termination we will delete your data per the privacy policy.
11. Disclaimer of warranties
Elderoak is provided "as is" without warranty of any kind, express or implied. To the maximum extent permitted by law, we disclaim all warranties including merchantability, fitness for a particular purpose, and non-infringement.
12. Limitation of liability
To the maximum extent permitted by law, Elderoak and its operators are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the service. Our aggregate liability for any claim arising out of these terms or your use of the service is limited to the greater of (a) the amount you paid us in the twelve months before the claim, or (b) USD $50.
13. Indemnification
You agree to defend and indemnify Elderoak from claims arising out of (a) your violation of these terms, (b) your violation of any law, or (c) content you upload to the service.
14. Changes to these terms
We may update these terms from time to time. Material changes will be surfaced in the app before they take effect. Continued use after the effective date constitutes acceptance.
15. Governing law
These terms are governed by the laws of the State of California, USA, excluding conflict-of-law rules. Disputes are subject to the exclusive jurisdiction of the state and federal courts located in California, except where local consumer-protection laws require otherwise.
16. Contact
Email support@elderoak.app for any question about these terms.